"There are still businesses that practice good Customer Service and Valley Heating and Cooling is one of them!"

      Customer Service is “Not Dead”!!

      Contrary to popular belief, there are still businesses that practice good Customer Service and Valley Heating and Cooling is one of them!

      From the time I called to request a Service call to the very last moment when they we’re explaining what they had done to install my new unit, I felt nothing less than genuine Customer Care and Service!
      They took the time to go over the type of unit I purchased, explain the warranty coverages and then allow me to ask any questions or concerns I had.

      Gerald, Landon G, Brandon B., Vance K, Jonathan F., Chandler M, are an awesome team of professionals!!!

      Thank you Valley Heating and Cooling for a Great Service Experience!!

      Diana F.
      "They put so much effort into making everything perfect. They are true quality and reliability."

      My wife called for a quote on a new unit and Gerald took care of us. We had a new unit within days of the initial call. We are so pleased with this company! Sean M and Clint R were our installers and they did an excellent job. They put so much effort into making everything perfect. They are true quality and reliability. I can not say enough about this company. Thank you Valley!

      Jamie S.
      "Unit running better than we've seen before. Very professional and knowledgeable."

      Had an A/C problem Saturday of Labor Day and Valley said someone would be there "this evening". It was 10 PM that night when Adam Mason called - he was willing to come that late if we were OK with it (we were). He diagnosed the problem quickly but needed a part. Made some changes to help us limp for a few days. I requested him to put the part in himself and he said he would be glad to,.

      Office called with delivery and firm cost and promise to install Friday. Part here Friday but Adam was booked to late in the evening. Valley was willing to have him come late Friday night when he was available, but I agreed to install Saturday morning as we were doing fine. He was here 8AM and installation went smoothly. He checked several other things on the unit to be sure all OK. Unit running better than we've seen before. Very professional and knowledgeable.

      Jim C.
      "He was very professional and informative on our thermostat that we were having problems with."

      Brandon Mathis installed a new thermostat and did our fall maintenance on both our units. He was very professional and informative on our thermostat that we were having problems with. He told us what our options were and what the best option was for us! It was a pleasant experience having him do the repairs!

      Linda H.
      "Courteous as can be and answered all my questions. Great job guys, I really appreciate it."

      I want to give thanks to Valley Heating and Air employees Brandon B. Vance K. Sean M. Clint R. Mike M. and Kevin J. for doing such a great job on replacing my 26 year old trane heat pump that kept me comfortable all those years. Guys got here on time and immediately got started removing the old and installing the new. Left the place as they found it with no mess. Courteous as can be and answered all my questions. Great job guys, I really appreciate it.

      Gary L.
      "The installers today were very cleaned cut, professional, knowledgeable and kind and did a awesome job."

      Your Company is a great company to work with. I have used your service in multiple locations and will continue to so and recommend you to others. The installers today were very cleaned cut, professional, knowledgeable and kind and did a awesome job. Thank you Brandon B, Vance K, and Jonathan F. Thank you Valley. VERY satisfied.

      Candy R.
      "Thank you, Brandon and Valley, for your long-standing quality service!!"

      When our old HVAC unit died over six years ago, we bought our new unit from Valley Heating and Cooling. They were punctual, polite, and professional, discussing options with us and answering all our questions. The purchase and installation was fast and painless, a very good thing in July in Alabama. Since that time, they have handled any questions, update to a better thermostat, and annual maintenance appointments with an excellent customer service and courtesy that can be difficult to find these days. Our last service technician, Brandon Mathis, was very polite, professional, and friendly from the phone call to let me know he was on his way until he wished me a nice day as he left. He also offered me the opportunity to have my dryer vent cleaned, a long-delayed and much-needed service I was eager to have done. Thank you, Brandon and Valley, for your long-standing quality service!!

      Becky H.
      "They all provided great service and manners while still completing their job in a timely manner and with quality."

      Had a few issues with the old unit on our trailer and they came out and replaced the unit for us. The new unit needed a new thermostat that came cheaply, and they also had good quality. When we got the unit we got the package that came with it; then the unit needed a new intake as the one we had was too small. Mostly free with the package and still the same great service. Thanks to Brandon B., Vance K., Johnathan F., Sean M., Clint R., Mike, and Fabian N.. They all provided great service and manners while still completing their job in a timely manner and with quality.

      Hunter W.
      "They were here when they said they would be here. Their pricing was better than others and they were installing in less than 24 hours"

      We are so glad that we chose Valley Heating and Cooling when our system needed replacing. They were here when they said they would be here. Their pricing was better than others and they were installing in less than 24 hours. The installation team of Brandon B, Vance K, John W, Johnathan F and Sean E worked together and had us up and running before dinner! They hardly left a trace that they were even here. Very Knowledgeable team!

      Pauline T.
      "Upon deciding on a system replacement that crew arrived same day and did an excellent job installing a new lower until for my split system."

      After discovering issues with my existing heating/cooling system Valley was quick to have someone out to inspect and offer options. Upon deciding on a system replacement that crew arrived same day and did an excellent job installing a new lower until for my split system. Courteous, friendly, professional in all aspects of the job. Brandon B., Vance K, Jeff R, John M, John W, Jonathan F, Tyler M, Jordan J & Kevin J all did excellent work in ensuring i was up and running again in just a few hours. I would highly recommend for your HVAC needs.

      Aaron L.
      "I definitely recommend this company and will be scheduling maintenance with them soon."

      A few days ago I discovered the heat wasn't working at a house we are moving into tomorrow. Called Valley H&C and they sent Carlos C. out asap that same day. I was so relieved! He diagnosed the problem promptly and the unit was up and running. Thank you so much, great job, very nice, professional person. Great communication as well, keeping me posted on his arrival. I definitely recommend this company and will be scheduling maintenance with them soon.

      Melissa R.
      "We had issues with our A/C this past summer and they made time to get to us the same day we called!"

      Valley H & C are our go-to for all of our HVAC needs! Most recently we called for preventative maintenance and Landon was amazing! He was very thorough and did an excellent job answering any questions I had.

      We had issues with our A/C this past summer and they made time to get to us the same day we called! We will not use anyone else.

      Jennifer A.